Conflict Coaching in the Workplace

Managers sometimes find they must intervene in a conflict between employees.  This can be problematic on many levels, and settling the dispute in a way that is perceived as fair by all can be difficult.  While many such situations are best addressed through mediation, it is sometimes the case that mediation is not appropriate or warranted -- yet something needs to be done.  In these circumstances we may recommend conflict coaching for those individuals who are looking for suggestions on how to approach a co-worker and work towards resolution. Our conflict coaches help clients think through the situation to clearly identify what’s important to them and to develop strategies to work successfully with other parties.  When our clients employ the interactive listening and other techniques we teach them, breakthroughs can occur.

Train-the-Trainer Workshops

We can provide train-the-trainer workshops so that a team leader or manager has the skills and confidence to coach individuals who are involved in a dispute.  If the situation is complicated or the manager’s neutrality is questionable, an outside professional coach or mediator may be more successful.