HR Training

Workplace Conflict Resolution Skills Training
for Managers and HR Professionals

9:00 AM - 4:30 PM
June 12, 2008

Employment attorney Leslie Lockard and mediator Crystal Thorpe are offering a full-day interactive workshop in which you can learn to apply mediation skills and techniques to effectively resolve workplace conflicts.

Workplace Conflict Resolution Skills Training
for Managers &
HR Professionals

June 12, 2008

Register Now

Statistics reflect that about 50% of employee turnover results from unresolved workplace conflict. Unresolved workplace conflict wastes employee and management time, impedes productivity and team work, and can lead to expensive lawsuits. In contrast, effectively handled workplace conflict can foster the honest communication and creativity that helps an organization grow, and can significantly decrease litigation costs.

Goals of the training are to help Managers and Human Resources Professionals to:

Learn skills and techniques to effectively resolve workplace conflicts
Elicit the hidden interests and needs that underlie a dispute
Help employees depersonalize the conflict and move beyond the angers and misunderstandings of the past
Lead employees to work together in problem solving
Assist disputants in agreeing on specific measures that will allow them to work harmoniously together in the future
Foster effective employee communication

You will hear how these conflict resolution techniques have been applied to specific workplace disputes, and get the chance to use these skills yourself in interactive role plays. You will also receive written materials to keep as a reference.

TESTIMONIALS:

"I am extremely pleased with how the [Workplace Conflict Resolution Skills Training for Managers and HR Professionals] was conducted and handled. I really enjoyed the day and found the seminar [to be] very productive and extremely informative. Thank you. I hope you have other seminars on other topics in the future."

"Excellent – thoroughly enjoyed it. Thanks!"

WHEN:  Thursday, June 12, 2008.
            8:30 AM check in and continental breakfast;
            Workshop 9:00 AM to 4:30 PM.

WHERE: 30 Walpole Street, Norwood, MA

COST: $495 (includes lunch and materials)

This program has been approved for 6.0 credit hours toward PHR/SPHR/GPHR recertification through the Human Resource Certification Institute (HRCI). For more information about certification or recertification, please visit the HRCI homepage at www.hrci.org.

REGISTER below. Please register early as participation will be limited. We hope to see you there!

QUESTIONS? Call Leslie Lockard at 781-551-0800 or Crystal Thorpe at 781-440-0800, or reach us by email at llockard@leslielockard.com or crystal@AgreementResources.com.

LESLIE LOCKARD has specialized in employment law for more than 20 years. She is also trained in mediation and workplace conflict resolution. She has helped resolve many types of workplace conflicts, between coworkers, or between supervisors/supervisees, including disputes arising from cultural differences, perceived harassment, and the accommodation of disabilities.

CRYSTAL THORPE is a mediator, trainer and consultant specializing in conflict resolution. She mediates workplace issues, divorce and adult sibling/elder issues. An engaging trainer and facilitator, she provides customized programs within workplaces that help participants resolve conflict more effectively. She brings to her work over ten years of experience in the corporate and non-profit sectors in the areas of training, human resources, quality assurance and consulting.

Registration Form:

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CEU documentation requested for HRCI?

Yes
No

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If you wish to keep a copy of this form or are mailing in a check, please print this page before your press "submit."

If paying by check, please mail payment to:

Agreement Resources, LLC
30 Walpole Street
Norwood, MA 02062

Please include a copy of the printout with your check. Finally, please press the "Submit Form" button above. Thank you.

Workplace Conflict Resolution Skills Training for Managers & HR ProfessionalsJune 12, 2008

Workplace Conflict Resolution Skills Training
for Managers &
HR Professionals

June 12, 2008